Office or Division:

Consular Section

Classification:

Simple Transaction

Type of Transaction:

Government to Citizen

Who may avail:

Filipino Citizens

1. NEW PASSPORT APPLICATION FOR MINORS (Child Born to Filipino Parent/s in Australia) and FOR ADULT

ABBREVIATIONS USED

PSA - Philippine Statistics Authority (formerly National Statistics Office or NSO); ROB - Report of Birth

STEP

LOCATION

CLIENT

SERVICE PROVIDER

DURATION

PERSON-

IN-CHARGE

FEE

REQUIREMENTS

1

Reception Desk

• Proceeds to the Reception Desk for appointment verification;

• Presents proof of appointment / GOAS application form.

• Welcomes client;

• Verifies appointment through the GOAS;

• Requests the client to proceed to Window No. 6 or 7 for passport processing.

1-2 minutes

Receptionist

None

Global Online Appointment System (GOAS) Application Form

2

Window 6 or 7

• Submits accomplished application form and supporting documents to the Consular Assistant at Window No. 6 or 7.

• Checks completeness of application form and  supporting documents;

• Checks the correctness/accuracy of the entries in the application form. Examines authenticity of supporting documents to ascertain applicant’s citizenship and identity;

• If application form and documents are found to be sufficient and in order, direct the applicant to Window No. 7 (Cashier) for cash / debit card payment.

2 minutes

(but may take longer in the queue)

Consular Assistant

None

CORE REQUIREMENTS FOR MINORS

• Personal appearance of applicant and either parent (if Married) or authorized adult companion (notarized SPA executed by the parent/s);

• Accomplished application form;

• Original and photocopy of PSA Birth Certificate or Report of Birth (ROB) issued by the Philippine Consulate General in Melbourne. If the Report of Birth is more than one (1) year old, an original and photocopy of the Report of Birth issued by the Philippine Statistics Authority (PSA) is required. 

• Photocopy of school ID (if available)

• Self-addressed Express Post envelope with signature on delivery sticker.

• If parents are married and accompanying the minor applicant, original and photocopy of parent’s Marriage Certificate.

• If parents are married but not accompanying the minor applicant, the accompanying adult must submit a notarized Special Power of Attorney executed by the parent/s and present passport or valid government ID.

• If parents are not married, the minor must be accompanied by mother. If mother is not available, the accompanying adult must submit a notarized Special Power of Attorney executed by the mother and present a passport or valid Government-issued ID.

• Original and Photocopy of latest passport or valid Government-issued ID of both parents;

• Additional supporting documents may be required under certain conditions.

CORE REQUIREMENTS FOR ADULTS

• Personal appearance of applicant

• Accomplished passport application form

• Original and photocopy of PSA Birth Certificate or Report of Birth (ROB) issued by the Philippine Consulate General in Melbourne. If the Report of Birth is more than one (1) year old, an original and photocopy of the Report of Birth issued by the Philippine Statistics Authority (PSA) is required.

• Original and photocopy of valid Government-issued ID

• Photocopy of valid Australian visa

• Self-addressed Express Post envelope with signature on delivery sticker.

FOR FILIPINO DUAL CITIZENS UNDER RA 9225 (NEW APPLICANTS)

Original last Philippine Passport and photocopy of its data page

Original and photocopy of Reacquisition/Retention of Philippine Citizenship documents (Identification Certificate, Order of Approval and Oath of Allegiance) which were provided to clients during the oath taking ceremony

Original and photocopy of Birth Certificate from Philippine Statistics Authority (PSA)

Photocopy of Australian/New Zealand Passport

FOR MARRIED APPLICANTS

• If married in the Philippines, original and photocopy of Marriage Certificate issued by the Philippine Statistics Authority (PSA) (To order online visit https://www.psaserbilis.com.ph/Default.aspx)

• If married in Australia, Original and photocopy of Report of Marriage issued by the Philippine Consulate General in Melbourne.  If the Report of Marriage is more than one (1) year old, an original and photocopy of the Report of Marriage issued by the Philippine Statistics Authority (PSA) is required.

• If marriage is annulled, original and photocopy of Philippine Marriage Certificate with annotations that the marriage has been dissolved issued by the Philippine Statistics Authority (PSA).

• If widowed, 1) original and photocopy of Philippine Marriage Certificate issued by the Philippine Statistics Authority (PSA) and, 2) original and photocopy of Death Certificate of spouse issued by the Philippine Statistics Authority (PSA)

• If divorced and recognized by Philippine courts, original and photocopy of the Marriage Certificate with annotations that a Philippine Court has recognized the foreign divorce decree, and photocopy issued by Philippine Statistics Authority.

• If divorced by Shariah court, original and photocopy of Divorce Decree from Shariah Court and Joint Affidavit executed by two Imams who witnessed the divorce declaration in PSA security paper.

• Additional supporting documents may be required under certain conditions.

3

Window 1 - Cashier

• Makes cash payment at Window No. 1

• Cashier receives payment and issues an official receipt;

• Official receipt is given to the client;

• Cashier informs client to return to Window No. 6 or 7 for Biometric Data Capture with a green number to queue.

2 minutes

(but may take longer in the queue)

Cashier

A$108.00 (Cash / Debit Card)

Official Receipt

4

Biometric Data Capture Area

• Proceeds to Window No. 6 or 7, and waits until called by the Consular Assistant for Biometric Data Capture.

• Calls the client;

• Encodes and verifies the applicant's personal information and passport entries;

• Scans application form and supporting  documents for   electronic database file;

• Captures applicant’s photo and biometric data.

7 minutes

(some clients such as children and those with very thin fingerprints may take longer)

Consular Assistant

None

Electronic Enrolment Certificate

• Checks accuracy of encoded information in the Enrolment Certificate (via computer monitor);

• Electronically signs the Enrolment Certificate after checking correctness of entries;

• Receives final instructions and advice from passport personnel;

• Waits for delivery of the new passport via Australia post (n.b., usual turnaround time for issuance of a new passport is 6-8 weeks).

• Instructs applicant to review the encoded information in the electronic enrolment certificate;

• Instructs applicant to sign electronic enrolment certificate after reviewing accuracy of encoded data/information;

• Reminds applicants of the timeframe and procedures  for the release of the passport.

2 minutes

Consular Assistant

None

None

TOTAL PROCESSING TIME : 15 minutes

*Duration of processing and releasing may vary due to unusual circumstances; i.e., unforeseen events beyond the control of the Consulate or incomplete/incorrect submission of main and supporting documents.

2. APPLICATION FOR RENEWAL OF PASSPORT

Application for renewal of ePassport applies to adults whose most recent passports were issued in 2011 and after.

For all minors, please refer to the requirements for Application for New Passport.

The Philippine Consulate General in Melbourne accepts applicants using the Department’s Global Online Appointment System (GOAS) (https://www.passport.gov.ph/appointment) and opened on a monthly basis. Transaction time below does not include release of passports. Processing of ePassport applications takes six (6) weeks. Applicants are advised to file their applications for passport at least (8) eight months before the expiration of their current passport to avoid travel inconveniences. Philippine passports may be renewed as early as one (1) year before the expiry date.

STEP

LOCATION

CLIENT

SERVICE PROVIDER

DURATION

PERSON-

IN-CHARGE

FEE

REQUIREMENTS

1

Reception Desk

• Proceeds to the Reception Desk for appointment verification;

• Presents proof of appointment / GOAS application form.

• Welcomes client;

• Verifies appointment through the GOAS;

• Requests the client to proceed to Window No. 6 or 7 for passport processing.

1-2 minutes

Receptionist

None

Global Online Appointment System (GOAS) Application Form

2

Window 6 or 7 - Passport Services

• Submits accomplished application form and supporting documents to the Consular Assistant at Window No. 6 or 7.

• Checks if application form is accomplished properly and if supporting documents are complete;

• Assesses and evaluates the correctness, completeness and authenticity of the documents to establish applicant's true identity;

• Requests Client to proceed to Window 1 (Cashier) for cash / debit card payment.

2 minutes

(but may take longer in the queue)

Consular Assistant

None

CORE REQUIREMENTS

• Personal appearance

• Accomplished Passport Application Form (For Adult / Minor)

• Original of the current Philippine passport

• Photocopy of the current passport (data page)

• Photocopy of valid Australian visa

• Self-addressed Express Post envelope with signature on delivery sticker.

Additional Requirements

FOR MINORS

• Personal appearance of applicant and either parent (if Married) or authorized adult companion (notarized SPA executed by the parent/s);

• Original and photocopy of PSA Birth Certificate or Report of Birth (ROB) issued by the Philippine Consulate General in Melbourne. If the Report of Birth is more than one (1) year old, an original and photocopy of the Report of Birth issued by the Philippine Statistics Authority (PSA) is required. 

• Photocopy of school ID (if available)

• If parents are married and accompanying the minor applicant, original and photocopy of parent’s Marriage Certificate.

• If parents are married but not accompanying the minor applicant, the accompanying adult must submit a notarized Special Power of Attorney executed by the parent/s and present passport or valid government ID.

• If parents are not married, the minor must be accompanied by mother. If mother is not available, the accompanying adult must submit a notarized Special Power of Attorney executed by the mother and present passport or valid Government-issued ID.

• Original and Photocopy of latest passport or valid Government-issued ID of both parents;

• Additional supporting documents may be required under certain conditions.

FOR FILIPINO DUAL CITIZENS UNDER R.A. 9225

Original and photocopy of Reacquisition/Retention of Philippine Citizenship documents and photocopies (Identification Certificate, Order of Approval and Oath of Allegiance) which were provided to clients during oath taking ceremony

FOR MARRIED APPLICANTS

• Original and photocopy of PSA Birth Certificate;

• If the woman opts to retain maiden name, a Marriage Contract is not required

• If married in the Philippines, Original and photocopy of Marriage Certificate issued by the Philippine Statistics Authority (PSA) (To order online visit https://www.psaserbilis.com.ph/Default.aspx)

• If married in Australia, Original and photocopy of Report of Marriage issued by the Philippine Consulate General in Melbourne.  If the Report of Marriage is more than one (1) year old, an original and photocopy of the Report of Marriage issued by the Philippine Statistics Authority (PSA) is required.

• If marriage is annulled, Original and photocopy of Philippine Marriage Certificate with annotations that the marriage has been dissolved issued by Philippine Statistics Authority (PSA)

• If widowed, 1) Original and photocopy of Philippine Marriage Certificate issued by the Philippine Statistics Authority (PSA) and 2) Original and photocopy of Death Certificate of spouse issued by the Philippine Statistics Authority (PSA)

• If divorced and recognized by Philippine courts, original and photocopy of Marriage Certificate with annotations that a Philippine Court has recognized the foreign divorce decree, and photocopy issued by Philippine Statistics Authority.

• If divorced by Shariah court, Original and photocopy of Divorce Decree from Shariah Court and Joint Affidavit executed by two Imams who witnessed the divorce declaration.

• For other reasons of reversion:

Original and photocopy of PSA Birth Certificate; Notarized Affidavit of Explanation that includes request for the reversion of maiden name in the Philippine passport or travel document and stating she has not hitherto availed of the reversion; Latest-issued Philippine passport or travel document; and Any existing government-issued valid ID accepted for passport application reflecting the maiden name.

Note: this mode of reversion can only be done once.

FOR THOSE WITH MUTILATED PASSPORT

Affidavit of Mutilation to be executed at the Philippine Consulate General in Melbourne

Original and photocopy of Philippine Birth Certificate issued by Philippine Statistics Authority (PSA) (To order online visit https://www.psaserbilis.com.ph/Default.aspx)

If married, original and photocopy of Marriage Certificate issued by the Philippine Statistics Authority (PSA) (To order online visit https://www.psaserbilis.com.ph/Default.aspx)

Additional supporting documents may be required under certain conditions.

3

Window 1 - Cashier

• Submits cash / debit card payment at Window No. 1

• Cashier receives payment and issues an official receipt;

• Official receipt is given to the client;

• Cashier informs client to return to Window No. 6 or 7 for Biometric Data Capture with a green number to queue.

2 minutes

(but may take longer in the queue)

Cashier

AU$108.00 (Cash / Debit card payment)

Official Receipt

4

Window 6 or 7 - Passport Services

• Proceeds to Window No. 6 or 7 and wait until called by the Consular Assistant for Biometric Data Capture.

• Calls the client;

• Encodes and verifies the applicant's personal information and passport entries;

• Scans application form and supporting  documents for   electronic database file;

• Captures applicant’s photo and biometric data.

7 minutes

(some clients such as children and those with very thin fingerprints may take longer)

Consular Assistant

None

Electronic Enrolment Certificate

• Checks accuracy of encoded information in the Enrolment Certificate;

• Electronically signs the Enrolment Certificate after checking;

• Waits for the arrival of the new passport via Australia post.  Usual turnaround time for issuance of a new passport is 6-8 weeks.

• Instructs applicant to review the encoded information in the electronic enrolment certificate;

• Instructs applicant to sign electronic enrolment certificate after reviewing accuracy of encoded data/information;

• Reminds applicants of the timeframe and procedures  for the release of the passport.

2 minutes

Consular Assistant

None

None

TOTAL PROCESSING TIME : 15 minutes

*Duration of processing and releasing may vary due to unusual circumstances; i.e., unforeseen events beyond the control of the Consulate or incomplete/incorrect submission of main and supporting documents.

3. APPLICATION FOR REPLACEMENT OF LOST PASSPORT

Application for replacement of Lost Passport may be filed at the Philippine Consulate General in Melbourne.

The Philippine Consulate General in Melbourne accepts applicants using the Department’s Global Online Appointment System (GOAS) (https://www.passport.gov.ph/appointment) and opened on a monthly basis. Transaction time below does not include release of passports. Processing of ePassport applications takes six (6) weeks. Applicants are advised to file their applications for passport at least (8) eight months before the expiration of their current passport to avoid travel inconveniences. Philippine passports may be renewed as early as one (1) year before the expiry date.

STEP

LOCATION

CLIENT

SERVICE PROVIDER

DURATION

PERSON-

IN-CHARGE

FEE

FORM/REQUIREMENTS

1

Reception Desk

• Proceeds to the Reception Desk for appointment verification;

• Presents proof of appointment / GOAS application form.

• Welcomes client;

• Verifies appointment through the GOAS;

• Requests the client to proceed to Window No. 6 or 7 for passport processing.

1-2 minutes

Receptionist

None

Global Online Appointment System (GOAS) Application Form

2

Window 6 or 7 - Passport Services

• Submits accomplished application form and supporting documents to the Consular Assistant at Window No. 6 or 7. 

• Checks if application form is accomplished properly and if supporting documents are complete;

• Assesses and evaluates the correctness, completeness and authenticity of the documents to establish applicant's true identity;

• Reports to the DFA the loss of the applicant's passport and verifies the issuance of the passport declared as lost by the applicant;

• Request the client to proceed to Window 1 for cash / debit card payment.

2 minutes

(but may take longer in the queue)

Consular Assistant

None

• Core requirements for Minor or Adult New Applications

• Personal appearance

• Accomplished Passport Application Form (For Adult / Minor)

• Original and photocopy of Valid Government-issued ID

• Photocopy of valid Australian visa

REPLACEMENT OF LOST VALID / EXPIRED PASSPORT

• Photocopy of lost passport.

• Original and photocopy of Philippine Birth Certificate issued by the Philippine Statistics Authority (PSA) (To order online visit https://www.psaserbilis.com.ph/Default.aspx)

• Original and photocopy of Philippine Marriage Certificate if lost passport is under married name. (To order online visit https://www.psaserbilis.com.ph/Default.aspx)

• Notarized Affidavit of Loss

• Original and photocopy of the Police Report.

3

Window 1 - Cashier

• Client to proceed to Window 1 for cash / debit card payment;

• Client to pay corresponding fees for lost passport.

• Cashier receives payment and issues an official receipt;

• Official receipt is given to the client;

• Cashier informs client to return to Window No. 6 or 7 for Biometric Data Capture with a green number to queue.

2 minutes

Official Receipt

AU$45.00

(cash / debit card payment, for Affidavit of Loss)

AU$270.00

(cash / debit card payment, for passport replacement)

4

Window 6 or 7

•  Proceeds to Window No. 6 or 7 and wait until called by the Consular Assistant for Biometric Data Capture.

• Calls the client;

• Encodes and verifies the applicant's personal information and passport entries;

• Scans application form and supporting  documents for   electronic database file;

• Captures applicant’s photo and biometric data.

12 minutes

(some clients such as children and those with very thin fingerprints may take longer)

Consular Assistant

None

5

Biometric Data Capture Area

•  Checks accuracy of encoded information in the Enrolment Certificate;

• Electronically signs the Enrolment Certificate after checking;

• Waits for the arrival of the new passport via Australia post.  Usual turnaround time for issuance of a new passport is 6-8 weeks.

• Instructs applicant to review the encoded information in the electronic enrolment certificate;

• Instructs applicant to sign electronic enrolment certificate after reviewing accuracy of encoded data/information;

• Reminds applicants of the timeframe and procedures  for the release of the passport.

2 minutes

Consular Assistant

None

TOTAL PROCESSING TIME : 20 minutes

*Duration of processing and releasing may vary due to unusual circumstances; i.e., unforeseen events beyond the control of the Consulate or incomplete/incorrect submission of main and supporting documents